Our Policies

Reservations

A valid credit card is required to make a reservation. Information will be held on file as a security deposit through the duration of the rental, though we do not place a hold on the card.

Identification

Renters/drivers must present ID at check-in. We will hold your ID until you return from your rental. Passenger IDs are not required.

Payment & Tax

Taxes are an additional 3% of the posted rates and apply to all rentals. Payments can be made with any major credit card (Visa, Mastercard, Discover, American Express) or cash. All credit card transactions are subject to an additional 3% fee, so bring cash if you would like to save 3%.

Rain Policy

If it is raining at the time of your rental, you are not charged a cancellation fee and we do our best to reschedule for a time that works you. If it begins raining during your rental and you do not receive your whole time on the water, we prorate your payment for how long you were out. We do not cancel reservations based on a forecast. However, if a complete washout is forecasted (raining 70% or more) for the entire day, we may cancel all reservations for the day. We contact you if this happens.

Cancellation

We have a 24-hour cancellation policy for all reservations. Reservations canceled within less than 24 hours and no-shows are charged 50% of their reservation. We understand that life happens and things come up, and we do our best to work with you. If you need to cancel, call us ASAP. Do not wait until your rental time to call and cancel.

Orientation

Every operator must participate in our orientation on the safe operation of the watercraft. Applicable local and state laws will be covered. It is the responsibility of the operator to listen and understand instructions and request further explanation if he/she has any questions concerning the operation of the Wave Runner. We want you to have a safe and enjoyable time on the water.

Damage:

The renter/operator is responsible for any physical damage that occurs while operating the watercraft. The jet ski will be inspected before and after each use for damage. Repair for damages will be at the renter/operator’s expense, up to replacement value of the watercraft. If repair cost and lost time are excessive, the renter has the option to purchase jet ski at NADA value. Reimbursement for lost rental time may occur if the damage is excessive enough to render the jet ski unrentable until repaired. This fee is $250 per day until the jet ski is repaired and available for rental.

Water Damage

Water intrusion into the engine or sunken watercraft — up to $3,000 — occurs from flipping the jet ski over and not following provided instruction on correcting.

Damage to Impellar, Wear Ring, or Debris sucked into water intake — up to $500 — occurs from operating outside of designated riding area and getting too shallow & sucking sand/debris though jet pump.

Fiberglass chips, scratches, or cracks in paint — $100 per inch — occurs from negligent operation, ie. running into things or other watercraft. Minimum $250 charge for fiberglass damage.

Broken hatches, bumpers, seats, handles, throttles, or any physical part of jet ski — $100+ as quoted

**** These are only examples. The renter is responsible for the total cost of any damage that occurs while jet ski is being operated, including other personal property, jet skis & or boats.

Overtime Fee

Each jet ski is equipped with a watch to ensure return on-time. Late return is charged at $5/minute (we don’t want to be jerks, but there are other people waiting for your jet ski and it is disrespectful to them and causes us to have to endure their displeasure when you are late!).

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